Return Policy

Cancellation and Returns Policy

In the event you need to cancel an order placed or you wish to return a product ordered, please follow the following protocol.

Cancellation Policy

Any product order may be cancelled without any questions asked before the campaign ends. However, once the campaign has ended, the printing is ordered immediately and hence will be shipped to you.

How to Cancel an Order:

·         To cancel an order you will first need to note down the order number you received during the confirmation process via mail.

·         On our website, follow the link (http://www.ignitees.com/track-order) to track your order from where you can cancel your order if the campaign is still going on.

·         If the campaign has already ended then the order cannot be cancelled.

The Returns and Refund Policy

In the event you are unsatisfied with the product delivered or wish to return it, please feel free to contact us and help us help you. Please contact us within 20 days since the end of campaign for returning the product if the product is damaged or print is of a lower quality.

All refunds would be done via NEFT within 7 days of acceptance of refund request. 

Damaged Goods or Prints of a Lower Quality

Damaged goods during transit or any quality issues will be addressed immediately. In case the printing or base material is found to be of lower quality, we will help you sort the matter out. Try to attach pictures with your complaint so that we may use it as a reference in the future as well.

Ill Fitting Products

In case your order does not fit you right, we offer to print the same product in a different size of your choice or a complete refund without any returns necessary. However this is only applicable if you ordered the right size in the first place.

For example, if the correct size you wear is size “S”, you ordered Size “S” and we shipped size “S” to you yet it is illfitting, then we will replace it. However, if your correct size is “S”, you ordered size “M” and we shipped size “M”, then we cannot be held responsible for the same.

Correct measurements of sizes are mentioned on the order page.

Return Address

Items that need to be shipped for a return should be done so at the following address:

Ignitees.com

1st floor, G56/14, Kalindi Kunj Road,

Shaheenbagh

New Delhi,

110025

For more assistance feel free to call or write to us and help us serve you better.

 
Exclusion: T.Shirt should not have been worn and must not have been used.